Patient Care Coordinator Associate

5 days ago


Phoenix, Arizona, United States UnitedHealth Group Full time
Optum Primary Care Midvale Clinic Job Opportunity

Optum, a global organization, is seeking a detail-oriented and patient-focused Associate Patient Care Coordinator to join our team. The ideal candidate will work cooperatively with the care team to support the organization's vision and mission, deliver excellent customer service, and adhere to Lean processes.

Key Responsibilities:
  • Centralized scheduling and appointment making
  • Use of electronic health record (EHR) functionality for message taking and clinician communication
  • Greeting patients and conducting check-in processes
  • Monitoring daily reminder call logs for appointment rescheduling
  • Closing payment batches and balancing according to cash control procedures
  • Maintaining knowledge of current OSHA and Optum policies
  • Assisting coworkers with duties to ensure smooth office operation and delivery of excellent service
Why Choose UnitedHealth Group?

UnitedHealth Group offers a comprehensive benefit program, performance rewards, and a management team committed to your success. Our benefits include:

  • Competitive base pay
  • Full and comprehensive benefit program
  • Performance rewards
  • Employee stock purchase plan
  • Education reimbursement
  • Employee discounts
  • Employee assistance program
  • Employee referral bonus program
  • Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.)
Requirements:
  • High school diploma or equivalent
  • CPR certification or ability to obtain within 30 days of hire
  • Three months of customer service experience
  • Basic computer proficiency (including Microsoft Office)
Preferred Qualifications:
  • Experience working with an electronic health record
  • Knowledge of medical terminology
  • Bilingual (English/Spanish)
  • Office administrative experience in a medical environment
  • Excellent communication skills and phone etiquette
  • Ability to multi-task

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. We are committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes.



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