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Computer Systems Specialist
2 months ago
We are seeking a skilled Technical Support Specialist to join our team at Sunrise Systems, Inc. in Hartford, CT.
Key Responsibilities:
- Troubleshoot complex technical issues and provide timely resolutions to ensure minimal downtime.
- Provide expert-level support for PC and host applications, hardware capabilities, and connectivity problems.
- Collaborate with cross-functional teams to meet or exceed established service level agreements.
- Develop and maintain effective partnerships across the organization, leveraging technical expertise to drive business outcomes.
- Stay up-to-date with the latest technologies, including Windows 10, MS Office 365, ServiceNow Ticketing System, and mobile device support.
Requirements:
- Strong technical skills and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and troubleshooting skills.
- Ability to maintain confidentiality and handle sensitive information.