Housekeeping Department Manager

2 weeks ago

Indialantic, Florida, United States Doubletree Suites Melbourne Beach Oceanfront Full time
Job Summary

As a Housekeeping Department Manager at Doubletree Suites Melbourne Beach Oceanfront, you will be responsible for guiding staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner.

This role involves overseeing the activities of Housekeeping and Laundry, ensuring the smooth, efficient, and cost-effective operation of the department. You will be responsible for labor management, inventory control, and developing a positive and supportive work environment.

Key Responsibilities:

  • Prepares daily work schedules to meet occupancy demands and room turn
  • Analyzes daily room turn and makes staff or procedural adjustments as necessary
  • Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
  • Greets and interacts with guests in an outstandingly friendly and professional manner
  • Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
  • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
  • Interviews and makes recommendations regarding hiring of personnel
  • Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, Safety Training, and daily tasks
  • Coaches, counsels, retrain personnel as needed in order to ensure acceptable performance
  • Manages Housekeeping inventory, ensuring that team has dedicated resources
  • Notifies GM, Director of Rooms and/or Chief Engineer of maintenance repairs

Requirements:

  • Housekeeping management/supervisory experience required. Hotel experience preferred.
  • Experience required is 2 to 3 full years of employment in a related position.
  • Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
  • Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house persons, laundry and inspectors to complete their individual tasks if situation demands.
  • Basic math skills
  • Strong leadership skills
  • Must have the ability to communicate in English. Bi-lingual a plus.
  • Ability to communicate effectively verbally and in writing.

Physical Demands:

  • Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment
  • Pushing two hundred (200) pound carts
  • Lifting fifty (50) pounds maximum.
  • Stand and walk for varying lengths of time, often long periods
  • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

EOE/AA

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