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Enterprise Solutions Specialist

2 months ago

Pittsburgh, Pennsylvania, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled Business Systems Analyst to join our team at InsideHigherEd. As a key member of our Information Technology department, you will be responsible for providing technical support and expertise to our user community in the utilization of our Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.

Key Responsibilities
  • Consult with end-users of business systems to analyze, define, develop, and implement user needs for the CRM and related systems.
  • Provide technical support and expertise to the user community in the utilization of the ERP and CRM related systems.
  • Configure, customize, and support CRM applications and Student Success Management systems based on the College plan.
  • Support business processes for recruitment, prospect management, enrollment funnel management, communications plans, student onboarding, and other enrollment functions as identified.
  • Support business processes for student performance monitoring, communications templates, development of interventions, and communications plans.
  • Develop the college's e-signature solution; work with customers to develop digital forms and digital signatures; assist users with development, testing, and implementation of digital forms and digital signatures.
  • Provide configuration, training, and oversight of tools and technology used by the College to support business processes and workflows.
  • Analyze, review, and recommend program revisions to the ERP, CRM, and SSMS Software.
  • Support ERP, CRM, and SSMS systems and provide training for end-users of the system.
  • Develop and maintain the web interface with the ERP, CRM, and SSMS Software.
  • Develop and test programs and programming modifications; write testing plans for others to test your work.
  • Create ad-hoc reports as needed.
  • Install applications and configure environments for use in development, testing, and production.
  • Provide end-user and system administrator training in on-site and remote formats.
  • Write and maintain programming and project documentation based on provided specifications.
  • Understand and use programming and documentation best practices.
Requirements
  • Bachelor's degree and minimum three years of related experience or an associated degree and five years' experience or a minimum of seven related years' working experience in the information technology field in lieu of educational degree; experience to include increasing responsibilities and progressively more complex duties.
  • Direct experience with Enterprise Resource Planning (ERP) system preferred.
  • Experience with Customer Relationship Management (CRM) and Student Success Management (SSMS) systems required.
  • Ability to analyze business processes and identify and implement recommendations for improvements.
  • Experience with e-signature and workflow software.
  • Knowledge of programming procedures and programming languages including Visual Basic, Java script, and SQL.
  • Knowledge of IIS and web technologies.
  • Must have excellent communication and client development skills.
Clearances

Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College.