Service Desk Specialist

7 days ago


Greeley, Colorado, United States Addison Group Full time
About the Position
We are seeking a highly skilled Customer Service Representative to join our team in Greeley, CO. In this role, you will be responsible for handling customer inquiries, resolving issues, assisting with orders, and providing general support in a variety of customer service tasks.

The ideal candidate will have at least 2 years of customer service experience and be proficient in Excel for tracking customer service activity and reporting. We offer a competitive salary range of $22 - $24 per hour, as well as a comprehensive benefits package.

Key Responsibilities:
  • Customer Interaction: Answer calls and emails to address customer concerns and billing issues.
  • Issue Resolution: Investigate billing discrepancies and explain charges.
  • Transaction Research: Research customer transactions and resolve issues quickly.
  • Order Support: Assist with orders related to services.
  • Credit Disputes: Help customers resolve credit card disputes.
  • Refund Management: Process refunds and follow up with customers.
  • Reporting: Track customer service activity and report using Excel.


Additional Details:

This is a Monday to Friday, 8:00 AM - 5:00 PM position. We are an equal opportunity employer, committed to diversity and inclusion in the workplace. Please apply if you are a motivated and results-driven individual who is passionate about delivering exceptional customer service.

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