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Field Service Manager

2 months ago

King of Prussia, Pennsylvania, United States National Guard Employment Network Full time
Job Description

Job Summary:

The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.

Key Responsibilities:

  • Supporting new employees through training and future development
  • Demonstrating and coaching behaviors that ensure quality customer service
  • Training existing Installers/Technicians on changing processes, procedures, and technologies
  • Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
  • Improving team and individual performance by working hands-on alongside the technicians
  • Managing fleet-related processes including vehicle maintenance and upkeep
  • Addressing escalated customer and/or employee issues

Additional Qualifications/Responsibilities:

Skills, Experience and Requirements:

  • High School diploma, college degree preferred but not required
  • A strong competency in leading, developing, mentoring, and coaching
  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
  • Ability to write reports and correspondence
  • Excellent presentation, facilitation, and communication skills
  • Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
  • Ability to climb a 40 Ft. ladder safely
  • Willingness to work flexible hours, including 45+ hours a week, including weekends

Salary Ranges:

Compensation: $63,150.00/Year - $80,000.00/Year

Benefits:

  • Flexible health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan