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Senior Director of Dining Operations
2 months ago
We are seeking a highly experienced and skilled Regional Vice President to lead our Strategic Dining Services team in the Southeast region of the United States. As a key member of our leadership team, you will be responsible for managing and leading a team of District Managers, Dining Service Directors, and other staff members to deliver exceptional dining experiences to our clients and communities.
Key Responsibilities- Operational Leadership: Plan and direct the operation of the assigned region in support of our Key Performance Indicators (KPIs).
- Strategic Planning: Participate in strategic planning meetings to develop objectives for the division and assigned region.
- Policy Development: Develop, recommend, and implement policies and procedures for the region to ensure maximum income from existing accounts.
- Clinical and Resident Service Programs: Support the development and implementation of clinical and resident service programs that meet client needs and regulatory agency requirements.
- New Business Development: Acquire profitable new business and expand existing business within the assigned geographic area.
- Sales Process: Participate in the sales process for the acquisition of new business, coordinating the development of proposals and contracts.
- Training and Development: Prepare agendas and conduct training sessions and presentations on issues regarding quality, safety, and human resources.
- Financial Management: Develop and maintain annual budgets for the assigned region and monitor financial reports to ensure budgetary compliance with Regional and Corporate goals.
- Staff Development and Motivation: Develop and motivate an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources.
- Client Relations: Interface with existing clients to maintain client satisfaction and retention.
- Complaint Resolution: Resolve client, resident, and customer satisfaction or employee-related complaints that have been elevated from Regional Directors of Operations.
- Reporting and Compliance: Complete all daily, weekly, or monthly reports as outlined in our corporate policy and procedures.
- Resident Visitations: Participate in resident visitations with the account management team during each site visit, ensuring that resident satisfaction policies and procedures are followed.
- Education: Bachelor's degree in Business or Health Care-related field, or equivalent.
- Experience: Proven ability to manage a team of six or more director-level or above team members.
- Industry Experience: Minimum of five years of experience in multi-unit food and nutrition service management.
- Leadership Experience: Experience managing 10+ multi-unit foodservice accounts.
- Financial Management: Experience with multi-unit food and nutrition service management with a combined managed volume of $30 million or greater.
- Customer Satisfaction: Strong track record of driving patient and customer satisfaction.
- Business Development: Proven ability to develop and implement new business models in the healthcare food service market.
- Leadership Skills: Proven ability to work effectively in an unstructured, fast-paced, and P&L-driven environment.
- Certifications: Certified Dietary Manager (CDM) certification highly desirable.
- Travel Requirements: Extensive travel required in this position.
