Enterprise IT Support Expert

16 hours ago


Fort Belvoir, United States Innovative Data Solutions, Inc. Full time
Job Title: Enterprise IT Support Expert">

Innovative Data Solutions, Inc. is hiring an experienced Enterprise IT Support Expert to provide top-notch technical support for our government customer in Fort Belvoir, VA.

Estimated Salary: $90,000 - $120,000 per year

Company Overview

As a trusted partner to the US Government Intelligence, Defense, and Homeland Security communities, Innovative Data Solutions, Inc. delivers innovative IT solutions that exceed expectations.

We specialize in Hybrid Cloud Infrastructure, Enterprise Storage, High Performance Computing, Cybersecurity, and Data Analytics.

Job Description

This role involves providing critical Tier II support for multiple large Enterprise environments, including managing physical and VDI-based Windows and Linux workstations.

You will troubleshoot user, workstation, and application functionality, performance, and incident resolution for both Linux and Windows-based applications.

  • Manage physical and VDI-based Windows and Linux workstations
  • Troubleshoot user, workstation and application functionality, performance and incident resolution for both Linux and Windows based applications
  • Identify, analyze, and resolve incidents with both short-term workarounds and long-term solutions
  • Provide remote end-user support and work with geographically dispersed Tier 2 and Tier 3 team members
  • Communicate effectively with various individuals and team members in different team environments
Required Skills and Qualifications

A successful candidate will possess strong skills and experience in:

  • Active Directory Administration
  • DNS, DHCP, DFS, LDAP in a Windows or Linux environment
  • Windows 10, Server 2012, Server 2016
  • Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer, Firefox
  • Linux Operating system as a server or desktop (RHEL 6/7/8, CentOS 6/7/Stream, Scientific Linux 6/7, Fedora)
  • Understanding of Samba and NFS file sharing protocols
  • Understanding of ServiceNow, NETS, or other ticketing processes
  • ITIL v3 or higher
Benefits
  • Compensation
    • Industry-competitive salary ($90,000 - $120,000 per year)
    • 401K plan with 4% company match, immediately fully vested
    • Referral bonuses up to $5,000
  • 100% company-paid benefits
    • Gold PPO Medical plan for employee + family
    • Vision and Dental plan for employee + family
    • Short Term Disability for employee
    • Long Term Disability for employee
    • Life Insurance for employee
  • Flexible Paid Time Off Policy
    • 180 hours (minimum) per year of PTO with additional time at manager discretion
    • 10+ Company Holidays per year
    • 6 weeks paid maternity and paternity leave
    • Flexible work environment to accommodate commuting, family, and personal schedules
  • Career Growth
    • Company-sponsored training and certifications
    • No questions asked professional/business/technical book reimbursement
    • Company-paid training and conference attendance and travel expenses


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