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Project Management Lead

3 months ago

Columbia Maryland, United States Merkle Full time
Job Overview:

The Project Management Lead is responsible for the effective sales and execution of Merkle's client portfolios.

You will engage with sales, client relations, and project oversight across Merkle's diverse service lines, including creative, media, and customer experience management, as well as Experience and Commerce, Loyalty and Messaging, and Data & Technology Strategy.


Your role will involve collaborating with the Solutions Team and Practice Area leadership to shape the vision and enhance the program management capabilities within Merkle, focusing on securing and executing large-scale, varied client projects.

Specifically, you will oversee the delivery throughout Merkle's comprehensive client lifecycle – from proposal responses to client transition.



Key Responsibilities:

During the Sales Process:


Customize engagement model frameworks and cross-service line strategies tailored to client needs for presentations, proposal responses, and in-person meetings with potential clients.

Develop a structured approach and timeline for defining the engagement model (team configuration, processes, tools) and pricing for client proposals.


Collaborate with finance, client engagement, and practice area operations to design the team structure and pricing for new client initiatives.

Design the engagement model for client interactions – including team structures, workflows, processes, and tools.

Upon Securing Client Engagement:


Work alongside service lines, practice areas, and clients to refine the engagement model initially proposed during the sales phase and collaborate with practice areas, resourcing, and talent to establish the project team.

Assist the team in preparing for both client and internal kickoff meetings.

Execution of Work:
Act as the Chief Operating Officer and lead project director for client accounts.

This may involve managing the Project Management Office (PMO) on behalf of the client, participating in a PMO/Transformation Management Office (TMO) for a client, or overseeing the entire program for Merkle outside of a client's PMO/TMO framework.


Accountabilities Include:
Execution Standards:

Adapt PMO/TMO frameworks and methodologies to fit client contexts, ensuring all stakeholders within Merkle and client teams are aligned on approaches, templates, and communication strategies.

Develop standardized methods for scoping team sizes on accounts.

Standardize the delivery of the chosen methodology for clients.

Oversee the onboarding materials for delivery and ensure all project teams receive project-specific orientation.

Create and continuously improve account playbooks.

New Business Development (Organic Growth):

Facilitate the development of pitches and proposals in collaboration with the client leadership team.

Ensure comprehensive Statements of Work (SOWs) are crafted and approved for all new engagements.

Ensure detailed Change Orders are developed and approved for any project modifications.

Collaborate with account Client Leadership Groups (CLGs) to formulate account strategies.

Delivery Excellence:

Ensure all programs are executed on time, within budget, and meet the expectations outlined in the agreed scope.

Ensure all workstreams are effectively communicated across the account.

Collaborate with relevant leads and delivery representatives to identify and implement remediation actions for escalated issues.