Membership Service Associate
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Membership Service Associate. In this role, you will be responsible for providing exceptional service to our members, ensuring a positive and safe environment, and promoting the values of the YMCA.
Key Responsibilities- Provide excellent customer service by greeting members, answering questions, and resolving issues in a timely and professional manner.
- Ensure a safe and clean facility by performing daily tasks and reporting any maintenance or repair needs.
- Develop and maintain a comprehensive knowledge of YMCA programs, services, and systems to effectively communicate with members and staff.
- Make membership retention a priority by selling the value of the YMCA, enforcing policies and procedures, and gathering feedback from members.
- Perform custodial duties as needed and support Strong Community Campaign efforts.
- Minimum age of 20
- Minimum of one year experience in customer service and cash handling
- High school diploma or equivalent
- Frequently perform physical activities such as bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, and moving up to 35 pounds.
- Demonstrate attention to detail and ability to count and perform basic math associated with a cash drawer.
- Communicate effectively, both orally and in writing.
- Possess mental alertness, problem-solving, organizational, and task management skills.
This position requires a commitment to the YMCA mission, vision, and values. The successful candidate will be required to attend New Employee Orientation within 30 days of hire and complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance with Conditions of Employment.
The YMCA is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equity.
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