Customer Reimbursement Advocate

5 days ago


Arlington, Virginia, United States Kerecis LLC Full time
Customer Reimbursement Advocate Job Description:

Kerecis LLC is seeking a skilled Customer Reimbursement Advocate to support the field sales team, customers, and internal Benefits Investigation (BI) team on all reimbursement issues and inquiries. This role requires strong analytical and problem-solving skills, as well as the ability to communicate complex information to customers and internal stakeholders.

The estimated salary for this role is $90,000 - $130,000 per year, depending on location and experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

Key Responsibilities:
  • Support the field sales team, customers, and internal BI team by being the point of contact on all reimbursement issues and inquiries
  • Conduct reimbursement orientations with billing managers of private offices and wound care centers to train them for success
  • Assist customers with billing questions, claim denials, and appeals
  • Educate the field sales team on the status of current BIs, how current non-covered BIs may be overturned, and identifying areas of opportunity within regional payer markets


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