Hospice Triage Coordinator

6 days ago


Troy, Michigan, United States Graham Healthcare Group Full time
About the Role
As a Hospice Triage Supervisor at Graham Healthcare Group, you will play a vital role in organizing and directing hospice care. Your expertise in nursing, particularly in community health education and experience, is highly desirable.

Key Responsibilities
  • Assume responsibility for timely notifications to Clinical Supervisors or follow-up during business hours.
  • Manage all triage calls during assigned business hours.
  • Ensure accurate reporting of information to the team at the end of each shift and synchronize electronic documents efficiently.
  • Stay updated on current memos and system updates, read emails, and communicate effectively with the team.
  • Participate in the interviewing process when hiring new After-Hours employees.
  • Collaborate with Clinical Supervisors to formulate training schedules for new After-Hours employees, including peer review of facility charts and hospice documentation at 30, 60, and 90 days.
  • Work across interdisciplinary teams to integrate new staff into your caseload, ensuring smooth transitions of patients, facilities, and referral sources.
  • Train professional staff and After-Hours employees on interdisciplinary teamwork.
  • Mentor After-Hours staff who may be struggling with patients, facilities, or families.
  • Advocate for After-Hours staff members.
  • Provide supervision and direction for field staff and act as a liaison between field and office staff.
  • Evaluate and address customer concerns, including documentation and resolution.
  • Communicate with marketing personnel regarding customer issues affecting referral source relationships.
  • Follow up as needed with management staff regarding patient care concerns.
  • Communicate with clinicians and physicians when adult protective services referrals are required.
  • Participate in staff meetings, potentially prepare agendas and in-services.
  • Maintain Medicare guidelines for consents, ABN, non-provider coverage forms.
  • Perform field visits as needed.


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