Customer Experience Representative

4 days ago


Georgetown, United States CENTEX HOTEL GROUP LLC Full time
Job Overview

We are hiring a Customer Experience Representative to join our team at Centex Hotel Group LLC. This role is responsible for delivering exceptional customer service, ensuring seamless guest experiences, and promoting hotel services and amenities.

Key Responsibilities:

  • Manage front desk operations, including check-in, check-out, and room assignments
  • Respond to guest inquiries and resolve issues promptly and professionally
  • Collaborate with colleagues to ensure smooth operations and efficient service delivery
  • Process payments and maintain accurate financial records

Requirements:

  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Minimum 2 years of customer service experience in a hotel or hospitality setting
  • Excellent communication, problem-solving, and interpersonal skills

The estimated annual salary for this position is $50,000 - $65,000, depending on experience and qualifications. Benefits include competitive compensation, comprehensive benefits package, and opportunities for career growth and development.



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