Customer Experience Lead

4 days ago


Georgetown, Kentucky, United States Sophia Kenealy - State Farm Agent Full time
Job Overview

Sophia Kenealy - State Farm Agent is seeking a highly skilled Customer Service Manager to oversee the customer service team and daily operations. This role involves developing and implementing customer service policies and procedures, handling escalated customer complaints and issues, and training and mentoring customer service representatives.

Key Responsibilities:
  • Oversee the customer service team and ensure excellent client experiences.
  • Develop and implement customer service policies and procedures to drive business growth.
  • Handle escalated customer complaints and resolve issues efficiently.
  • Train and mentor customer service representatives to enhance their skills and knowledge.
Requirements:
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Strong leadership and organizational skills to manage multiple tasks and priorities.
  • Excellent communication and problem-solving abilities to handle customer inquiries and issues.
What We Offer:
  • Estimated salary: $65,000 - $90,000 per year based on experience and location.
  • Bonus based on performance to motivate employees and drive results.
  • Competitive salary and benefits package to attract and retain top talent.
  • Paid time off to recharge and maintain work-life balance.
  • Training and development opportunities to enhance skills and knowledge.


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