Healthcare Advocate Specialist

4 days ago


Minneapolis, Minnesota, United States Vitreoretinal Surgery PLLC Full time
Job Title: Healthcare Advocate Specialist

Estimated Salary: $50,000 - $60,000 per year (depending on location and experience)

About Vitreoretinal Surgery PLLC

Vitreoretinal Surgery PLLC is a reputable healthcare organization that prioritizes patient-centered care. Our team of dedicated professionals strives to provide exceptional service and promote a positive working environment.

Job Description

We are seeking a skilled and compassionate individual to join our team as a Healthcare Advocate Specialist. The successful candidate will be responsible for reviewing clinic appointment schedules to identify patients needing free drug, counseling patients on their financial responsibilities, and providing resources and guidance for patients with copay assistance programs.

The ideal candidate will have excellent communication skills, be able to work collaboratively with doctors, supervisors, and co-workers, and be able to prioritize multiple tasks with attention-to-detail and accuracy in work. A high school degree or GED is required, and experience with insurance and out-of-pocket patient responsibility is preferred.

Responsibilities:
  • Reviews clinic appointment schedules to identify patients needing free drug
  • Counsels patients on their financial responsibilities for high-cost drugs and the process of applying for assistance
  • Provides resources and guidance for patients with copay assistance programs and insurance guidelines
  • Answers phone calls promptly to assist patients and payors with questions and concerns
  • Participates in bi-weekly and quarterly meetings with drug company reimbursement specialists
  • Holds all patient accounts and medical information in strict confidentiality according to HIPAA guidelines
Requirements:
  • High School Degree or GED
  • Excellent communication and organizational skills
  • Ability to prioritize multiple tasks with attention-to-detail and accuracy in work
  • Experience with insurance and out-of-pocket patient responsibility preferred


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