Customer Service Representative

4 days ago

Grapevine, Texas, United States Michaels Stores Full time

**Job Summary:**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Michaels Stores.

This is a dynamic role that requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

As a Customer Service Representative, you will be responsible for handling all customer inquiries, resolving issues in a timely and professional manner, and providing exceptional service to our customers.

**Responsibilities:**

  • Fielding all customer communication, including phone calls, emails, and chat requests.
  • Entering manual orders as necessary to facilitate customer needs.
  • Assisting with parcel tracking to ensure accurate delivery information is provided to customers.
  • Informing the General Manager of recurring issues or abnormal service requests that require attention.

Administration & Quality Assurance:

  • Addressing backorders and diverted orders to maintain customer satisfaction.
  • Cancelling or deleting orders due to entry errors, stock availability, or other reasons, and communicating the updates to customers.
  • Issuing store credits when necessary for unfulfilled orders.
  • Reviewing daily recut lists and conducting customer callbacks to resolve any issues promptly.
  • Informing Production Supervisors, QAC, and Management about customer feedback to expedite problem resolution.

Safety & Organization:

  • Maintaining a clean workspace to ensure safe and efficient operations, including replenishing supplies as needed.
  • FOLLOWING ALL COMPANY SAFETY POLICIES; WEARING APPROPRIATE SAFETY EQUIPMENT WHEN REQUIRED.

Requirements:

  • A High School Diploma, G.E.D., or equivalent is required.

Preferred Qualifications:

  • Proficiency in MS Office.
  • At least 1 year of experience in customer service within a manufacturing environment.
  • Critical thinking skills to analyze problems and develop effective solutions.
  • Ability to count, match, and compare sequences of numbers.

Physical Requirements:

  • Must be able to sit constantly and occasionally walk.
  • Must be able to bend frequently from the waist.
  • Must be able to lift and carry up to 10lbs/4.5kg above shoulders and reach above head.
  • Must be able to grasp with both hands occasionally.
  • Must be able to comply with all safety-related standards and requirements, including the correct utilization of personal protective equipment.

Work Environment:

  • Ability to work in high noise levels and around moving machinery.
  • Ability to work in a non-climate controlled environment subject to dust and varying temperatures.
  • Ability to work safely in a fast-paced manufacturing environment.

Estimated Salary Range: $40,000 - $50,000 per year.

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