Customer Service Representative
5 days ago
Job Overview
\SMS InfoComm Corporation is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our order fulfillment process, you will be responsible for managing all aspects of processing update requests, receiving discrepant material, and ensuring timely response to internal/external customers' requests.
\Responsibilities:
\- \
- Assist in the daily aspects of order processing, fulfillment, receiving, and customer service.\
- Provide quick and accurate responses to interoffice emails and emails from customers.\
- Assist in generating reports.\
- Work with different departments, like receiving, depot, planner, and shipping to fulfill the customer's requests on a timely manner.\
- Provide estimate delivery time if the request can't be made on time.\
- Other duties as assigned.\
- Lift and move trays up to 20 lbs.\
- Stand for extended periods.\
- Builds and maintains a work environment that is positive and supported by open feedback and two-way communication at all levels.\
- Keeps warehouse organized and clean at all times.\
- Maintains a positive work environment while supporting the company's culture.\
- Fosters a healthy and safe work environment, focusing on the well-being of all associates.\
- High school graduate or equivalent.\
- Should have at least one year of general office experience. Prefer one to two years of customer service experience.\
- Intermediate computer experience is required.\
- BASIC ELECTRONIC DEVICE KNOWLEDGE IS REQUIRED.\
Salary Estimate: $40,000-$55,000 per year, depending on experience.
\Why Join Us:
\We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development in a dynamic and supportive work environment.
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