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HVAC Scheduling Manager

2 weeks ago

Robein IL, United States Johnson Controls Full time
Job Description
We are seeking an experienced HVAC Customer Resource Coordinator to join our team at Johnson Controls. As a key member of our service team, you will be responsible for managing customer requests for service, scheduling technicians, and maintaining accurate records.

Responsibilities:
  • Schedule and coordinate labor for assigned technicians and mechanics.
  • Communicate with customers to understand their needs and preferences.
  • Monitor and analyze technical team performance to identify areas for improvement.
  • Maintain accurate customer account information in NxGen.

Requirements:
  • Two to five years of experience in a service industry role with a focus on scheduling and coordination.
  • Basic knowledge of project accounting and costing principles.
  • Excellent communication and problem-solving skills.