Universal Banker 2
2 days ago
We are seeking a highly skilled and motivated Universal Banker 2 to join our team at Northwest Community Bank. As a key member of our branch team, you will be responsible for providing exceptional customer service, conducting transactions, and selling and servicing bank products and services.
Key Responsibilities- Provide exceptional customer service and conduct transactions in an accurate and timely manner.
- Sell and service bank products and services, including cross-selling and referrals.
- Identify sales opportunities and provide coaching and guidance to team members.
- Lead team sales meetings, sales campaigns, and branch-focused sales events.
- Maintain current and accurate records of sales tracking results.
- Achieve personal goals in the areas of quality account opening and referrals of consumer and business accounts.
- Cross-sell products and services, such as business products, consumer checking, debit cards, E-banking, and other referrals to established affiliates.
- Open all account types, originate and close loans.
- May need to serve in other roles of the team as necessary.
- Takes ownership of all referrals to sales team acting as a liaison between customer and sales partner.
- Bachelor's degree or equivalency required with 1 to 2 years of relevant experience in banking, retail, sales or financial industry.
- Demonstrate strong communication, sales, and supervisory skills.
- Proven ability to interact in a positive and professional manner with customers, employees and peers.
- Must have computer skills including the internet, and Microsoft Office; Outlook, Word, and Excel.
- Notary and SBLI certifications preferred.
This position performs a variety of duties ranging from supervising the daily operations of the branch to business development, loan/mortgage processing, branch facility maintenance and branch operations.
The position works independently with guidance from manager on matters requiring clarification, interpretation or exception to organizational policies.
This position has a high level of access to customer information and employee records.
Within the Bank the position has frequent contact at all levels with branch staff to exchange routine and technical information and to provide problem resolution and direction.
External contacts are with customers and civic and community leaders to sell and promote the Bank's products and services.
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