Technical Support Specialist
3 weeks ago
Job Description
Loricus, Inc. is seeking a skilled Technical Support Specialist to join our team. As a key member of our Infrastructure Engineering team, you will be responsible for providing exceptional support to our clients, both onsite and remotely.
Key Responsibilities:
- Provide responsive support to clients, addressing technical issues and concerns in a timely and professional manner.
- Perform preventative maintenance tasks, including monthly reports, to ensure optimal system performance.
- Document client settings and changes, maintaining accurate records for future reference.
- Monitor client system alerts, taking prompt action to resolve issues and prevent downtime.
Requirements:
- Education: Four-year college degree (or in progress) focusing on IT or computer systems.
- Experience: One to three years of similar work experience, with education may supplant this requirement.
- Interpersonal Skills: Professional demeanor, phone oratory skills, and excellent communication and courtesy are essential.
- Technical Certifications: Microsoft certifications are recommended, but not required.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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