Current jobs related to Dental Call Center Operations Manager - West Covina, California - Children's Dental FunZone

  • Dental Call Center Operations Manager

    2 months ago

    West Covina, California, United States Children's Dental FunZone Full time

    Job Summary:We are seeking a highly skilled Call Center Manager to lead our team of call center agents and ensure exceptional customer service for Children's Dental FunZone. As a key member of our operations team, you will be responsible for developing and implementing call center strategies to drive business growth and improve customer satisfaction.Key...

  • Dental Call Center Team Lead

    4 weeks ago

    Covina, California, United States Children Dental Fun Zone Full time

    Job Title: Dental Call Center ManagerWe are seeking a highly skilled and experienced Dental Call Center Manager to join our team at Children Dental Fun Zone. As a key member of our operations team, you will be responsible for leading and managing a team of call center agents to provide exceptional customer service and meet performance...

  • Dental Practice Manager

    2 weeks ago

    West Covina, California, United States SALT Dental Partners Full time

    Job DescriptionWe are seeking a highly skilled and experienced manager to oversee the daily operations of our dental practice. The ideal candidate will have a strong background in dental management, excellent leadership and communication skills, and the ability to motivate and supervise a team.Key responsibilities include managing finances, implementing...

  • Dental Care Specialist

    4 weeks ago

    West Covina, California, United States Covina Hills Dental Full time

    Job SummaryCovina Hills Dental is seeking a highly skilled and dedicated Dental Assistant to join our team. As a Dental Assistant, you will play a vital role in providing exceptional patient care and supporting our dentists in delivering high-quality treatment.Key ResponsibilitiesAssist dentists in clinical procedures, including preparing patients,...

  • Dental Front Office Coordinator

    7 days ago

    West Covina, California, United States Princess Dental Staffing Full time

    About the Role:We are seeking a highly organized and detail-oriented Dental Front Office Coordinator to join our team at Princess Dental Staffing.The ideal candidate will have experience in managing patient schedules, handling phone calls, and maintaining accurate records.Main Responsibilities:Welcoming patients to the practice and ensuring a positive...

  • Dental Office Coordinator

    1 month ago

    West Covina, California, United States SALT Dental Partners Full time

    Job SummaryWe are seeking a highly skilled and compassionate Dental Receptionist to join our team at Dental Kidz Club. As a key member of our front office team, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.ResponsibilitiesGreet and check-in patients in a warm and professional...

  • Dental Biller Specialist

    4 weeks ago

    West Covina, California, United States Children's Dental FunZone Full time

    Dental Biller Job DescriptionWe are seeking a highly organized and detail-oriented Dental Biller to join our team at Children's Dental FunZone. As a Dental Biller, you will play a crucial role in the financial operations of our practice, ensuring that patients receive the highest quality oral health care while maintaining accurate and timely billing.Key...

  • Dental Professional

    1 month ago

    West Covina, California, United States Children's Dental FunZone Full time

    Transform Your Dental Career with Children's Dental FunZoneWe're seeking a talented Pediatric and GP Dentist to embark on an extraordinary journey with us. If you're passionate about delivering exceptional patient care, thriving in a dynamic environment, and creating unforgettable experiences for kids, we invite you to explore this opportunity.At Children's...

  • Dental Billing Specialist

    2 weeks ago

    West Covina, California, United States Children's Dental FunZone Full time

    We are seeking a highly skilled and organized Dental Billing Specialist to join our team at Children's Dental FunZone!This is a fantastic opportunity for a motivated and detail-oriented individual to play a key role in the financial operations of our practice. As a Dental Billing Specialist, you will be responsible for preparing and submitting accurate and...

  • Dental Biller Specialist

    3 weeks ago

    West Covina, California, United States Children's Dental FunZone Full time

    Dental Biller Job DescriptionWe are seeking a highly organized and detail-oriented Dental Biller to join our team at Children's Dental FunZone. As a Dental Biller, you will play a crucial role in the financial operations of our practice, ensuring accurate and timely billing and insurance claims processing.Key Responsibilities:Prepare and submit accurate and...

  • Dental Care Specialist

    2 weeks ago

    West Covina, California, United States Covina Hills Dental Full time

    Job SummaryCovina Hills Dental seeks a skilled Dental Assistant to join our team. As a key member of our clinical staff, you will provide exceptional patient care and support our dentists in delivering high-quality treatment.Key ResponsibilitiesPrepare patients for treatment, ensuring their comfort and safety.Assist dentists with procedures, maintaining a...

  • Dental Billing Specialist

    1 month ago

    West Covina, California, United States Children's Dental FunZone Full time

    Dental Biller Job DescriptionWe are seeking a highly organized and detail-oriented Dental Biller to join our team at Children's Dental FunZone.Key Responsibilities:Prepare and submit accurate and timely billing statements to insurance companies and patients.Process and manage patient accounts, including resolving billing questions and concerns.Maintain...

  • Dental Claims Specialist

    2 weeks ago

    West Covina, California, United States Children's Dental FunZone Full time

    We are seeking a highly skilled Dental Biller to join our team at Children's Dental FunZoneAs a Dental Biller, you will play a vital role in the financial operations of our practice. We are looking for a detail-oriented and organized individual with experience in dental billing, insurance claims processing, and a passion for delivering exceptional patient...

  • Service Operations Manager

    1 week ago

    West Covina, California, United States Tesla Full time

    Service Operations ManagerTesla's Service Operations Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers.Our Service Operations Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on all aspects...

  • Service Operations Manager

    4 weeks ago

    West Covina, California, United States Tesla Full time

    Service Operations ManagerTesla is seeking a highly skilled Service Operations Manager to drive excellence in customer service and operational efficiency in our service centers. As a key member of our team, you will be responsible for assisting in the daily operations of the Service Center to ensure outstanding results.Key Responsibilities:Exceed customer...

  • Dental Front Office Coordinator

    6 days ago

    West Covina, California, United States Man dental Full time

    Job SummaryA dental front desk professional is responsible for providing exceptional patient care and administrative support in a fast-paced dental office environment. The ideal candidate will have excellent communication skills, be detail-oriented, and have the ability to multitask with ease.Key ResponsibilitiesGreets patients in a friendly and professional...

  • Bilingual Call Center Representative

    3 weeks ago

    West Sacramento, California, United States Fortuna BMC Full time

    Job Title: Bilingual Sacramento Call Center AgentFortuna BMC is seeking a highly skilled Bilingual Sacramento Call Center Agent to join our team. As a key member of our customer service team, you will be responsible for handling incoming calls, addressing customer inquiries, and providing exceptional service to our clients.Key Responsibilities:Handle...

  • Fitness Club Operations Manager

    4 days ago

    West Covina, California, United States Gold's Gym - SoCal Full time

    We're seeking a highly skilled Fitness Club Operations Manager to join our team at Gold's Gym - SoCal.Job SummaryAs a Fitness Club Operations Manager, you will be responsible for overseeing the day-to-day operations of our fitness center, ensuring a world-class experience for our members. This includes managing a team of staff, developing and implementing...

  • Regional Operations Manager

    4 weeks ago

    West Covina, California, United States Uline, Inc. Full time

    Regional Facilities ManagerCompetitive Salary Range: $150,000 - $175,000 per yearUline, Inc.4810 South Hellman Avenue, Ontario, CA 91762Are you a seasoned facilities professional with a passion for overseeing large-scale operations in a dynamic distribution environment? As Regional Facilities Manager at Uline, you will lead our facilities team and ensure our...

  • Dental Office Coordinator

    2 weeks ago

    West Covina, California, United States HOMAN HANSAB DENTAL CORPORATION Full time

    Job SummaryWe are seeking a highly skilled and experienced Dental Receptionist to join our team at Homan Hansab Dental Corporation.The ideal candidate will have a strong background in dental software, treatment planning, and billing, as well as excellent communication and interpersonal skills.The position is full-time, Monday through Friday, with competitive...

Dental Call Center Operations Manager

2 months ago

West Covina, California, United States Children's Dental FunZone Full time
Job Summary

We are seeking a highly skilled and experienced Call Center Manager to lead our team of customer service representatives at Children's Dental FunZone. As a key member of our operations team, you will be responsible for ensuring exceptional customer service, meeting performance metrics, and driving business growth.

Key Responsibilities
  • Team Leadership: Lead and manage a team of call center agents to deliver exceptional customer service and meet performance metrics.
  • Performance Metrics: Develop, implement, and monitor call center KPIs such as service levels, answer rates, call conversion, and customer satisfaction scores.
  • Agent Development: Oversee hiring, onboarding, training, and development of call center agents to ensure they have the skills and knowledge needed to succeed.
  • Data Analysis: Analyze call center data to identify areas for improvement and implement process changes to increase efficiency.
  • Culture and Communication: Maintain a positive work environment, fostering a culture of teamwork and collaboration, and develop strong relationships with offshore team leads for smooth communication and goal alignment.
  • Business Partnerships: Partner with the Regional Operations Team and Dental Office Manager to ensure company goals are met and align with business objectives.
  • Compliance: Adhere to all company policies, procedures, and industry regulations.
Requirements
  • Experience: At least 5 years of experience in call center management, with a focus on managing remote or offshore teams highly desired.
  • Success Metrics: Proven track record of success in achieving call center KPIs.
  • Analytical Skills: Strong analytical skills with experience in utilizing call center data to identify trends and opportunities for improvement.
  • Communication and Leadership: Excellent communication, interpersonal, and leadership skills.
  • Training and Development: Experience in developing and delivering training programs for call center agents.
  • Technical Skills: Proficiency in Microsoft Office Suite and Google Office.
  • Software Familiarity: Familiarity with onboarding new call center software is advantageous.
Benefits
  • Medical, Dental, and Vision Insurance.
  • Flexible Spending Account.
  • 401K Retirement Plan.
  • Employee Discounts.
  • Vacation and Sick Leave.
  • Endless Opportunities for Career Growth.
  • Monthly Bonuses.
  • Employee Referral Incentive Program.