Customer Experience Representative

6 days ago


Hoboken, New Jersey, United States Happy Box Full time
Job Title: Customer Experience Representative

We are seeking a highly skilled and professional Customer Experience Representative to join our team at Happy Box. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various channels, including email, phone, and in-person interactions.

Job Responsibilities:

  • Maintain a high level of professionalism and positivity when interacting with customers, ensuring that every contact is a positive one.
  • Analyze and resolve customer inquiries and issues efficiently and effectively, using problem-solving skills to find solutions.
  • Collaborate with the fulfillment center team to ensure seamless order processing and timely resolution of customer concerns.
  • Monitor and report on customer-related inventory issues, executing processes to address ingredient questions, out-of-stock items, damaged items, and low stock items.
  • Provide excellent customer service by responding to customer inquiries, resolving issues, and escalating problems as needed.
  • Support the corporate team with customer service needs, including gift card creation, shipment tracking, and ad-hoc support via shipping labels and add-on invoicing.
  • Participate in ongoing training and refreshers to stay up-to-date on company policies, procedures, and products.

Requirements:

  • Ability to work in-person in our Hoboken, NJ location.
  • Proficiency in Gorgias or similar CX ticketing software (Zendesk, etc.)
  • Basic computer skills and ability to learn our software.
  • Solutions-oriented attitude with a positive outlook.
  • Ability to work autonomously in a fast-paced environment with minimal downtime.

Estimated Salary: $15-$20 per hour.



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