Lead Consumer Experience Strategist

3 weeks ago


New York, New York, United States Nourish Inc Full time
Consumer Experience Leader
Nourish Inc. is on a mission to revolutionize healthcare by making nutrition accessible and easy to understand.
We address the growing health crisis by connecting people with registered dietitians, food, and mobile apps, all covered by health insurance.

The Nourish Platform provides a comprehensive approach to wellness through:
  • Personalized visits with registered dietitians
  • Medically-tailored meal delivery
  • Health progress tracking
  • Personalized content
  • Meal logging
  • Recipes/meal planning
  • AI-powered chat support

About the Role

This full-time position in New York City (in-person candidates only) reports directly to the Co-Founder & CTO. As a consumer experience leader, you will be responsible for owning the vision, strategy, and execution of our patient mobile app and web platform.


Key Responsibilities:
  • Develop and communicate a compelling vision for improving engagement and retention of Nourish's patients
  • Create, prioritize, and execute an aggressive roadmap to enhance key metrics in collaboration with design, engineering, and business operations teams
  • Cultivate user research to deeply understand our patients and build intuitive experiences
  • Establish and analyze key metrics to better comprehend the customer journey and its impact on Nourish's business

What We're Looking For

You should be passionate about Nourish's mission to improve healthcare outcomes and eager to contribute to solving America's nutrition-related challenges. You'll love building and shipping new features, crafting seamless user experiences, and taking ownership of your work.


Requirements:
  • 6+ years of experience as a product manager or equivalent role
  • 3+ years of experience in building consumer-facing mobile products
  • Strong analytical skills and comfort with data technology (e.g., Excel, SQL, Amplitude, Metabase/Mode)
  • Ability to lead cross-functional teams and drive business results
  • $180,000 - $220,000 per year salary range


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