Precision Oncology Associate

6 days ago


Palo Alto, California, United States Guardant Health Full time
About Guardant Health
Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through its proprietary tests, vast data sets, and advanced analytics. Our oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes, and lower healthcare costs across all stages of the cancer care continuum.

The Company Overview
Our vision at Guardant Health is to make cancer easier to diagnose and treat. We aim to provide personalized healthcare solutions that empower patients, families, and caregivers to take control of their health journey. With our cutting-edge technology and expertise in precision medicine, we are committed to delivering exceptional results and making a meaningful difference in people's lives.

Job Description: Client Services Associate
We are seeking a skilled Client Services Associate to join our team. As a CSA, you will be responsible for providing exceptional support to clients and patients in their territory, working collaboratively with other Client Services Team members to achieve department goals, and working cross-functionally with commercial and lab operations partners to identify scalable solutions for Guardant Health. This role requires excellent communication skills, both written and verbal, as well as the ability to multitask and work in a fast-paced environment.

Key Responsibilities:
  1. Respond to client inquiries via phone, email, and web in a professional and timely manner.
  2. Contribute to volume growth in the territory by resolving cases quickly with a sense of urgency.
  3. Work in a team environment and contribute to the department and company goals.
  4. Keep precise and clear documentation of all email, fax, phone communications, and follow-up activities.
  5. Enter and qualify new customer information into Salesforce.com and LIMS.
  6. Contact physicians and other medical personnel to obtain missing information required to complete the order entry process.


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