Service Advisor Specialist

7 days ago


Davenport, Iowa, United States Smart Honda of Davenport Full time
Smart Honda of Davenport is a leading automotive service center in the Quad Cities. We are committed to providing top-notch vehicle maintenance and repair services to our valued customers. With a dedicated team of skilled technicians and a passion for customer satisfaction, we've earned a reputation for excellence in the automotive industry.

We are currently looking for a Service Advisor to join our team and help us continue delivering exceptional service. As a Service Advisor at Smart Honda, you will play a crucial role in ensuring a seamless experience for our customers. You will be the primary point of contact for customers visiting our service center, guiding them through the vehicle repair process, and ensuring their needs are met.

Your responsibilities will include:
  • Greeting customers and understanding their service requirements
  • Providing warm and welcoming experiences
  • Consulting with customers to assess their vehicle's needs and provide service recommendations
  • Preparing accurate cost estimates for repairs and providing transparent quotes to customers
  • Scheduling service appointments and ensuring efficient allocation of resources in the service department
  • Keeping customers informed about the progress of their vehicle repairs and addressing any questions or concerns
  • Verifying completed work meets our high-quality standards and discussing the repairs with customers upon pickup
  • Maintaining accurate service records, including invoices and repair orders

Key Benefits:
  • Competitive compensation and benefits package, with an estimated salary range of $38,286 to over $100,000 per year
  • Paid training and professional development opportunities
  • A 5-day workweek with flexible hours
  • A comprehensive benefits package, including medical, dental, vision, and life insurance
  • Paid time off and vacation savings plan with company match
  • A 401(k) plan with company match and scholarship program for dependents

The ideal candidate will be a positive outgoing team player who is focused on providing above-industry-standard customer service. They will have the ability to multi-task and be meticulous in a fast-paced work environment. Effective communication and organizational skills are also essential. A valid driver's license and acceptable driving record are required.

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