Advanced Transportation Coordinator

2 days ago


Clarksville, Tennessee, United States Marten Transport Full time
Job Description

Overview:

Marten Transport seeks a highly skilled Dedicated Operations Specialist to join our team. In this role, you will serve as the primary representative for drivers in operations, managing their performance and serving as a key communication link.

Main Responsibilities:

  • Communicate vital information to drivers, including load details, advances, purchase orders, maintenance coordination, performance counseling, and company news.
  • Manage a fleet to achieve optimum performance in categories such as on-time pickup and delivery, pallet management, out-of-route miles, hours of service compliance, driver availability, and cost control.
  • Ensure each driver has a clear understanding of customer and company expectations on each load at dispatch.
  • Monitor and record details of all assigned trucks and drivers daily.
  • Act as a substitute for the customer service manager when needed, ensuring seamless transitions for customers.
  • Supervise and monitor trailer pools in respective markets.
  • Promptly secure loading and unloading appointments and communicate any issues to regional managers or customer service managers.
  • Stay up-to-date with knowledge of other positions and functions to broaden career development opportunities.
  • Maintain and monitor service levels provided to Marten's customers as required by the sales and marketing department.
  • Perform routine solicitations of the customer base through phone calls or other forms of communication.
  • Delegate duties and train customer service associates.

Key Relationships:

This role requires daily interaction with operations personnel, drivers, shippers, consignees, and sales teams.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills.
  • Able to handle fast-paced work environments and prioritize multiple tasks simultaneously.
  • Ability to isolate and solve problems efficiently.

Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.



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