Tech Specialist

6 days ago


West Memphis, Arkansas, United States Upper Edge Tech Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Tech Specialist. In this role, you will be responsible for refurbishing laptops to a high standard, ensuring that all products meet our quality expectations.

Key Responsibilities
  • Receive and process laptop and parts orders accurately, adhering to documented procedures.
  • Test laptops according to established protocols and inspect for any defects or issues that may impact the customer.
  • Troubleshoot and repair laptops using refurb templates or instructions provided by your team leader, with the goal of producing a sellable unit.
  • Accurately complete refurb forms to ensure transparency and customer satisfaction.
  • Disassemble laptops efficiently, ensuring all parts are correctly sorted and added to inventory.
  • Act as a customer advocate, identifying potential defects and alerting your team leader to any issues.
  • Collaborate with your team leader to resolve issues and improve processes.
Work Schedule

Monday through Thursday, 8am to 6:30pm. 10 hours per day, excluding breaks.


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