Employee Benefits Coordinator

1 week ago

Moorestown, United States Innovative Benefit Planning Full time
About the Role

We are seeking an experienced Account Manager to join our team. As an Account Manager, you will play a pivotal role in ensuring a positive experience between Innovative and our clients. Your primary responsibility will be to manage client relationships, develop strategic plans, and provide exceptional service delivery.

Key Responsibilities:

  • Progressive project management for timely renewal processes, quality, deadline, workflow, communication, and carrier coordination.
  • Collaborate with Underwriting to ensure production of Requests for Proposal (RFP), coordination of vendor responses, analysis and comparison of RFP responses, and preparation of a client report with recommendation.
  • Facilitate communication and all other action plans associated with client complaints.
  • Set up and coordinate all group benefit administration services (FSA, COBRA, HRA, HSA).
  • Oversee and verify that all client company information is correctly entered into the IBP Database.
  • Engage in regular client communications to build a strong relationship, address potential questions, deliverables, projects, and function as the main point of contact for the client's needs.
  • Create and manage all client deliverables.
  • Adhere to all client workflows to ensure consistent and accurate service delivery.
  • Develop and manage the 'Annual Service Calendar' for clients.
  • Oversee and/or prepare 'New Hire and Open Enrollment Guides' and Client communication technology platforms.
  • Organize, schedule, and lead Open Enrollment Meetings (Live and virtual) Support Implementation and Administration of benefit administrative systems.

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