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Automotive Customer Service Specialist
2 months ago
As an Automotive Customer Service Specialist, you will play a crucial role in ensuring customer satisfaction and effective communication regarding vehicle services. Your expertise will help bridge the gap between customers and our technical team.
Key Responsibilities:
- Active Listening: Utilize strong listening skills to accurately gather customer information and concerns.
- Effective Communication: Employ effective interviewing techniques to ask pertinent follow-up questions that clarify customer needs.
- Automotive Knowledge: Leverage thorough knowledge of automobiles to engage in informed discussions about vehicle issues and services.
- Technical Explanation: Use verbal communication skills to simplify complex technical problems for customers, ensuring they understand the necessary repairs.
- Database Management: Familiarize yourself with database software for efficient entry and management of customer information.
- Cost Estimation: Apply arithmetic skills to accurately calculate the total costs of parts and labor when preparing estimates for customers.
- Organizational Skills: Maintain strong organizational skills to effectively manage multiple jobs, estimates, and related paperwork.
Your role is vital in maintaining the high standards of service that Beach Weekend is known for, ensuring that our customers feel valued and informed throughout their service experience.
