Hardware Specialist

15 hours ago


San Jose, California, United States Nutanix Full time
Hardware Sustaining Team Member

Nutanix is seeking a skilled Hardware Sustaining Team Member to join our team. As a key member of this team, you will be responsible for delivering exceptional customer experience from a hardware standpoint.

The Hardware Sustaining Team plays a critical role in ensuring that our products meet the highest standards of quality and reliability. We are looking for a talented individual who can work closely with our engineering teams and vendors to identify and resolve hardware-related issues.

Responsibilities
  • Triage field issues related to hardware and design experiments to deliver root cause analysis.
  • Incorporate standard processes and test plans into failure analysis to ensure efficient and effective issue resolution.
  • Work with engineering teams and vendors to release solutions to field sightings and ensure timely resolution of customer issues.
  • Transfer knowledge to the support organization to enable them to provide effective support to our customers.
  • Make improvements to hardware debuggability, automation, and analysis to enhance overall product quality.
  • Collaborate with global teams on projects to drive innovation and excellence.
  • Provide executive updates in both written and presentation formats to ensure stakeholders are informed of progress and achievements.
Requirements
  • B.S. or Masters in CS, EE, or related field.
  • 2-4 years of experience with x86 server development.
  • Solid understanding of x86 server platforms, including CPU, memory, storage, networking, and virtualization technologies.
  • Demonstration of strong system, board, or OS/Driver level debugging skills.
  • Comfortable dealing with highly visible customer escalations and excellent written and verbal communication skills.

Nutanix is an equal opportunity employer. We are committed to providing a fair and equal employment opportunity for all associates and job applicants, regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. We believe in maintaining a discrimination and harassment-free atmosphere and expect the cooperation of all associates in achieving this goal.


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