Assistant Store Leader
1 month ago
We are seeking a highly motivated and experienced Assistant Store Leader to join our team at Quick Quack Car Wash. As a key member of our leadership team, you will be responsible for driving business growth, developing and implementing strategies to improve customer satisfaction, and leading a high-performing team of car wash professionals.
Key Responsibilities- Assist the Store Leader in developing and implementing business strategies to drive growth and improve customer satisfaction.
- Lead and manage a team of car wash professionals to ensure excellent customer service and high-quality car wash results.
- Monitor and analyze store performance data to identify opportunities for improvement and implement changes to drive business growth.
- Develop and implement training programs to ensure team members have the skills and knowledge needed to provide exceptional customer service and achieve sales goals.
- Collaborate with the Store Leader to develop and implement policies and procedures to ensure compliance with company standards and regulations.
- Strong leadership and communication skills with the ability to motivate and inspire a team.
- Excellent customer service skills with the ability to provide exceptional service to customers.
- Ability to read, count, and write accurately with a high school diploma or equivalent preferred.
- Ability to work a variety of hours, including weekends and holidays, and to lift up to 15 pounds.
- Ability to work in a fast-paced environment with a high level of physical activity.
- Planning & Organizing: Ability to drive business growth by maximizing car volume and building customer loyalty through a best-in-class guest experience.
- Business Acumen: Ability to contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions.
- Inspiring Others: Ability to motivate and inspire the team through Quick Quack's core values (Smart, Kind & Driven).
- Execution: Ability to clearly communicate the standards of Quick Quack Car Wash and monitor outcomes to ensure everyone adheres to companywide policies and procedures.
- Delegation & Empowerment: Ability to provide clear expectations, involve others in developing plans, and hold team members accountable to customer service standards.
- Selecting Talent: Ability to recruit and hire strong talent to ensure the store is always staffed to meet business needs.
- Building Talent: Ability to develop the team to ensure they provide outstanding service and are prepared for future growth.
- Coaching: Ability to provide ongoing performance feedback through real-time coaching, 1 on 1s, and individual development plans.
- Decision Making: Ability to actively seek data from a variety of sources to identify opportunities and make rapid and well-informed decisions to improve results.
- Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; paid time off; paid sick leave; and parental leave and benefits.
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