Escalation Resolution Expert

Location: Remote Opportunity

Duration of Assignment: 12 months (possibility of extension)

Rate: $21 - $26/hr on w2

We are seeking a highly skilled Customer Solutions Specialist to join our client's team In this pivotal role, you will support both internal and external customers with inquiries and complaints related to financial products and services.

Key Responsibilities:

• Customer Support: Act as the main point of contact for customer inquiries and complaints, providing exceptional support and tailored solutions.
• Investigative Problem-Solving: Identify issues through thorough investigation and determine the best course of action to resolve complex customer concerns.
• Administrative Excellence: Handle complex administrative tasks, including managing daily schedules and directing team efforts to ensure operational efficiency.
• Performance Improvement: Collaborate on setting performance standards and recommend process improvements to enhance the overall customer experience.
• Compliance Review: Analyze complaints for regulatory flags and classify risks accurately within the case management system, ensuring adherence to company compliance standards.

What We're Looking For:

• Experience: At least 3 years of customer contact experience, preferably in a financial services environment.
• Analytical Skills: Strong ability to analyze situations and recommend effective solutions.
• Communication Skills: Excellent verbal and written communication skills for engaging with customers and team members.
• Collaborative Mindset: A team-oriented approach with a focus on mentoring less experienced colleagues and fostering a positive team environment.
• Customer-Centric Focus: A genuine passion for helping customers and enhancing their experience.

About Dexian:

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's Commitment to Diversity and Inclusion:

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.