Retail Brand Ambassador

7 days ago


Houston, Texas, United States Macy's Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Brand Ambassador to join our team at Macy's. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, building brand-specific clientele, and driving sales growth.

Key Responsibilities
  • Provide an exceptional customer experience by ensuring the customer is always the priority.
  • Serve as a liaison between designated vendors and our customer experience team.
  • Place new receipts on the sales floor and ensure floor replenishment by size is occurring.
  • Ensure sales floor is properly signed for sales and markdowns.
  • Create and implement best practices to drive sales, turn, and gross margin above company average.
  • Build brand-specific clientele to support local marketing.
  • Execute vendor and non-vendor events to increase sales.
  • Actively plan, organize, and lead customer-facing vendor-sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
  • Proficient in POS, including Search and Send, and My Client.
  • Regular, dependable attendance and punctuality.
Requirements
  • High School Diploma or equivalent required.
  • Minimum 1 year previous selling or retail experience required.
  • Excellent written and verbal communication skills.
  • Ability to effectively communicate and present information to customers, peers, and all levels of management.
  • Basic math functions such as addition, subtraction, multiplication, division, and calculating percentages.
  • Self-starter, able to work independently and as part of a team, and must have excellent time management skills.
  • Demonstrate an energetic and positive attitude.
  • Possess vision and creativity.
  • Must be comfortable with the use of computers, mobile devices, and frequent use of RF equipment.
  • Demonstrate ability to build relationships and convert customers into clients.
  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
Physical Requirements
  • This position involves constant moving and standing.
  • Involves standing for at least two consecutive hours.
  • Involves lifting at least 30 lbs.
  • May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
  • May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.


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