Guest Services Representative
3 days ago
Company Overview
Pierre Ramkota Hotel & Conference Center is committed to delivering exceptional customer experiences through the delivery of high-quality hospitality services.
We are currently seeking a highly motivated Guest Services Representative to join our front desk team.
As a Guest Services Representative, you will be responsible for ensuring that all guests receive a warm and welcoming experience during their stay with us.
Key Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements
- Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software, like OnQ or Opera
- Customer service experience
- Excellent communication and organizational skills
Benefits
- Medical and Dental Insurance
- PTO
- Competitive Pay ($45,000 - $55,000 per year)
- 401(k) Retirement Savings Plan
- Life Insurance
- Disability Insurance
- Hotel Room Discounts
- Ongoing Training and Career Development
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