Customer Service Representative

7 days ago


Fort Pierre, South Dakota, United States My Place Hotels Full time
Key Responsibilities
  • Guest Interaction: Welcome and greet guests with a warm and friendly demeanor, efficiently handle check-ins and check-outs, manage reservations, and accurately record charges.
  • Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches.
  • Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
  • Financial Transactions: Complete credit card authorizations, accurately handle cash transactions, and provide change for guests.
  • Administrative Duties: Maintain organized records of the day's activities, prepare the Night Audit Checklist, manage cash and call logs, and keep the Front Desk Log up-to-date.
  • Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, and ensure outside lighting is functioning properly.
  • Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.


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