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Guest Experience Ambassador

2 months ago


Saint Michaels, Maryland, United States Pyramid Global Hospitality Full time

Job Summary

The Guest Experience Ambassador is a key member of our team at Pyramid Global Hospitality, responsible for delivering exceptional guest experiences across all areas of our resort. This role requires a high level of energy, enthusiasm, and attention to detail, with a focus on creating memorable moments for our guests.

Key Responsibilities

  • Provide exceptional guest service, ensuring a constant picture-perfect experience for all guests.
  • Prepare, clean, stock, administer, and maintain equipment and facilities throughout the shift, covering courts, water activities, off-site excursions, group team building, private requests, pool, tennis, and other activity areas.
  • Implement new recreational and social programs for guests of all ages, while maintaining a safe and clean environment.
  • Assist pool attendants as needed and promote and administer existing programs.
  • Communicate clearly and effectively with guests, staff, and management, demonstrating pride in providing an unforgettable experience.
  • Market and advertise current activities for guests and group/social events, including court games, kayak/paddle boards, bingo, movies, tours, crafts, lectures, tastings, group activities, and team building.

Requirements

  • High school diploma or equivalent, 21 years or older (preferred due to alcoholic activities).
  • Experience in the leisure, food, and recreation hospitality business with customer service in a high-paced and detail-oriented facility.
  • CPR/AED, TIPS Certified, First-Aid, Lifeguard Knowledge.
  • Administrative, organizational, and supervisory skills desirable.
  • Ability to work alone and multitask, attending to opening and closing procedures while attending to guest needs.
  • Ability to maintain friendly energy through hot climate to rainy days, from slow days to busy non-stop days.

Working Conditions

  • Standard facility equipment, including telephone, computer, printer/copier, furniture, floating devices, golf cart, etc.
  • Activities, including but not limited to equipment used in the Activity Department, kayaks, standup paddle boards, waterfront, croquet, bocce, cornholes, games, crafts, fitness equipment knowledge.
  • A set uniform will be required to be worn and kept clean.

Physical & Mental Requirements

  • Regularly required to stand for long periods of time, walk, talk, and hear in tight and noisy places.
  • Frequently required to reach with hands and arms above head, balance, stoop, kneel, and crouch.
  • Requires normal range of hearing and vision with a lot of surrounding external noise.
  • Requires manual dexterity sufficient to handle cups, plates, silverware, to kayaks, yard games, and wet/fit towels.
  • Must be able to continuously lift at least 50 pounds and push, pull, and move equipment, supplies, etc., in excess of 150 pounds.

Work Environment

  • Entirety of property-exposure to direct sunlight, high humidity, extremes of heat and cold, noise, grease, cleaning and polishing agents, potentially slippery floors, and other mother nature exposures.
  • The work environment may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.