Guest Experience Coordinator

2 days ago


Boston, Massachusetts, United States Hyatt Regency Boston Full time
Job Description

The Front Office Agent is a critical role in creating a warm and welcoming experience for our guests. This position is responsible for managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service while upholding Hyatt's high service standards.

Key Responsibilities
  • Greet guests warmly upon arrival and provide a seamless check-in/check-out process.
  • Verify guest identification and reservation details accurately.
  • Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed.
  • Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions, and promotions.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of experience in a similar role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask efficiently.
  • Knowledge of hotel operations and procedures.


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