Operations Manager
2 days ago
We're revolutionizing cross-border e-commerce logistics as the modern international shipping carrier of choice for eCommerce companies.
The RoleAs a key member of our Daily Operations team, you'll play a critical role in ensuring successful delivery and overseeing all aspects of our consolidation network.
Responsibilities- Ensure the successful receipt, processing, and dispatch of Passport shipments
- Act as liaison between consolidation center, vendor operations, and corporate teams
- Work with on-site vendors to communicate and resolve issues proactively and reactively
- Make effective decisions regarding operational processes and priorities
- Communicate with leaders and team members to keep operations aligned with business requirements and goals
- Aid in documentation creation, including SOPs and performance scorecards
- Measure site performance and identify trends and opportunities for improvement
- Support continuous improvement that enhances processes and efficiency
- Provide support in making improvements to procedures, workflow, and organizational processes
- Serve as backup to on-site admin to ensure dispatching is complete, pre-alerts are sent, and other operational tasks are completed daily
- 2+ years of experience in an operations supervisor role or similar
- 2+ years of experience training and providing feedback to employees
- Strong understanding of end-to-end parcel logistics concepts
- Critical thinker with strong analytical skills
- People person with excellent communication and interpersonal skills
- Great time management, prioritization, and multitasking abilities
- Able to work in an often ambiguous and constantly evolving environment
- Willing to put in the time to learn and dedicated to continuous improvement
- Excellent written and verbal communication skills
- Experience with G Suite, Microsoft Office, Salesforce, and/or Zendesk
- Competitive cash and equity packages
- Healthcare, dental, and vision
- 401K
- Monthly fitness stipend
- Monthly phone/internet stipend
- Company issued laptop
- Unlimited PTO
- Themed happy hours
- Quarterly team gatherings and annual all-company offsites
- Learning & Development Fund
- One time remote work set-up stipend
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