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Automotive Service Strategy Specialist
2 months ago
MSX International is in search of qualified candidates to act as Subject Matter Experts, providing support to the Field Service Development Managers across designated regions.
Key Responsibilities:
- Develop and execute service strategies in collaboration with dealership staff to enhance business growth, boost dealer profitability, and improve customer satisfaction and retention.
- Train and oversee dealers on effective service lane operations.
- Become proficient in essential service lane tools, including Service Workbench (SWB) and Online Service Scheduling (OSS).
- Assist dealerships in reducing LOF/MPVI cycle times to under one hour.
- Achieve defined performance metrics for assigned dealerships within a specified geographic area.
- Monitor and evaluate the progress of assigned dealerships while identifying and qualifying new candidates for service strategy implementation.
- Ensure dealers are equipped to collect local competitive intelligence.
- Facilitate the integration of Business Development Center (BDC) within service departments.
- Collaborate with District Sales, Service, Parts, and Zone management to ensure effective communication regarding dealer process modifications and improvement opportunities.
- Share best practices, innovative ideas, success stories, and analytical techniques through the SDM forum.
- Travel as required, including overnight stays.
- Complete additional special projects as needed.
Qualifications:
- A minimum of one year of experience in fixed operations or a related field within the automotive industry.
- Ability to build rapport and engage in meaningful conversations to foster a comfortable environment for clients.
- Exceptional communication skills; must be an attentive listener and articulate communicator, both in person and via phone. Proficient writing skills are essential for effective reporting.
- Proficient in Microsoft Office applications and general computer literacy.
- A proactive approach to challenges and a commitment to continuous learning.
- Creative problem-solving skills with a focus on customer issue resolution.
- Capability to navigate objections and challenges in daily operations.
- Experience in developing and delivering presentations to small groups.
- Ability to train individuals or groups effectively to ensure knowledge retention.
- Comprehensive understanding of the interactions between various departments within an automotive dealership.
- Strong commitment to delivering excellent customer service and consistently meeting customer expectations.
- Confidence in personal skills and knowledge, coupled with a friendly and positive demeanor.
- Ability to manage multiple tasks in a fast-paced environment, working independently and collaboratively with team members. A high-energy, assertive individual is preferred.
- Sales experience in promoting products and services is advantageous.
- Familiarity with current service tools utilized in dealerships, such as Service Workbench, Service Edge, and X time service scheduling.
- Understanding of Dealership Management Systems (DMS) and their operational integration within dealerships.
- A college degree (Associate's or Bachelor's) is preferred.
- Must possess legal authorization to work in the United States without the need for employer sponsorship.
The compensation range for this position reflects a variety of factors, including skills, experience, and organizational needs. The estimated salary range is between $65,479 and $66,000 annually.
