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Caregiver Scheduling Specialist

2 months ago

Pelham, Alabama, United States Right at Home Birmingham Full time

JOB LOCATION

Pelham, AL office

JOB SUMMARY

The Caregiver Scheduling Specialist plays a vital role in fostering relationships between clients and caregivers, ensuring a premier homecare experience for all parties involved. This position is crucial in connecting caregiver staff with clients, guaranteeing the best possible match. Responsibilities include accurately processing referrals and managing various supervisory tasks related to caregiver assignments, timecard management, and payroll duties. The Scheduling Specialist must maintain a positive attitude and demonstrate the ability to multitask effectively in a dynamic office setting.

ESSENTIAL FUNCTIONS

  • Responds to phone inquiries and messages in a friendly and professional manner.
  • Handles on-call responsibilities during evenings and weekends.
  • Conducts interviews, screens candidates, and ensures a positive experience for applicants.
  • Assists in recruitment, hiring processes, orientations, and disciplinary actions.
  • Maintains ongoing communication with caregivers and clients to assess service quality.
  • Organizes and schedules daily activities for caregivers.
  • Supports sales, marketing, and public relations initiatives.
  • Collaborates effectively within the office team.
  • Processes referrals and inquiries regarding company programs.
  • Manages payroll tasks, including time sheet verification and telephony record updates.
  • Keeps accurate documentation of caregiver work records and personnel files.
  • Responds promptly and courteously to client communications.
  • Performs on-call coordination duties as needed.
  • Acts as a liaison between caregivers and the Operations Manager.
  • Maintains professionalism and integrity in all interactions.
  • Exhibits the ability to multitask in a busy office environment.
  • Demonstrates problem-solving skills and decision-making capabilities in a fast-paced setting.
  • Connects with clients and caregivers with sensitivity to their unique needs.

NON-ESSENTIAL FUNCTIONS

  • Performs general office and clerical tasks as required.
  • Completes additional duties as assigned by the Operations Manager.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

  • High School diploma or equivalent, with a minimum of two years of business experience.
  • Proficient in basic office skills and computer applications, with strong organizational abilities.
  • Possesses excellent interpersonal and telephone communication skills.
  • Familiarity with common medical terminology is preferred.
  • Able to work independently while exercising sound judgment.
  • Fluent in English, with the ability to read, write, and understand as necessary for the role.
  • Available for on-call duties outside of regular office hours.

WORKING ENVIRONMENT

  • Primarily operates from the local office.