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Service Operations Representative
2 months ago
Position Overview:
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team at Wcnorthwest. This role is essential in ensuring our clients receive exceptional service and support.
Key Responsibilities:
- Collaborate with various departments to address customer inquiries and resolve issues efficiently.
- Engage with customers through phone and in-person interactions to process service requests, including installations and changes.
- Complete necessary documentation, determine service charges, and manage customer accounts.
- Utilize software applications, particularly MS Word and Excel, to maintain accurate records and reports.
- Deliver services in a manner that fosters positive relationships and customer satisfaction.
- Work effectively in a fast-paced environment with a high volume of customer interactions.
- Promote additional services to enhance customer experience.
Qualifications:
- A minimum of 2 years of experience in customer service is required.
- Proficiency in MS Word, Excel, and email communication is preferred.
- Strong organizational and communication skills are essential.
- Ability to communicate in Spanish is an advantage but not mandatory.
- Capable of analyzing problems and compiling relevant data for reporting.
Benefits:
We offer a comprehensive benefits package that includes medical, dental, vision, flexible spending accounts, long-term and short-term disability, life insurance, and a 401K retirement plan. At Wcnorthwest, we are committed to fostering a supportive work environment that encourages professional growth and development.
About Us:
Wcnorthwest is dedicated to providing high-quality waste management services. We strive to create a workplace where empowered employees can make a positive impact on our customers and communities. Join us in our mission to deliver exceptional service and support.
