Customer Service Representative

2 weeks ago


Alvin, Texas, United States Waste Connections Full time
Waste Connections: A Leader in Solid Waste Services

We are seeking a highly skilled Customer Service Representative to join our team at our Alvin, Texas location. As a key member of our customer-facing team, you will play a critical role in delivering exceptional service to our customers and ensuring their satisfaction with our solid waste services.

Key Responsibilities:
  • Resolve customer disputes and concerns in a timely and professional manner.
  • Work collaboratively with other departments to address customer issues and provide solutions.
  • Utilize our customer relationship software to manage customer interactions and resolve issues.
  • Solicit sales of new or additional services to customers.
  • Assist in other areas as needed to ensure seamless customer service.
Working Conditions and Physical Effort:
  • Work in a fast-paced call center environment with a high volume of customer interactions.
  • Typically spend most of the day sitting, typing, or looking at a computer screen.
Minimum Job Requirements:
  • 1+ years of customer service experience, preferably in a high-volume environment.
  • Experience with MS Word, Excel, and Email is preferred.
  • Excellent organization and communication skills.
  • Ability to analyze and solve problems, gather data, and prepare reports.
Why Join Waste Connections?

We offer a comprehensive benefits package, including medical, dental, vision, flexible spending account, long-term and short-term disability, life insurance, 401(k) retirement, and unlimited opportunities for growth and development. Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran).



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