Customer Experience Representative

3 weeks ago


Traverse City, Michigan, United States Hallmark US Springboard Full time
Job Description

Job Summary: We are seeking a highly motivated Retail Merchandiser Floater to join our team in Traverse City, MI. As a key representative of our brand, you will be responsible for showcasing our products, building displays, and providing exceptional customer service within our assigned stores.

Key Responsibilities:

  • Day-to-day engagement: Restock, organize, and monitor Hallmark product inventory, utilizing a mobile device provided by Hallmark to communicate with supervisors and report time.
  • Holiday support: Collaborate with store teams to optimize product placement and maintain inventory levels during peak seasons, including holidays like Valentine's Day, Easter, Mother's Day, Father's Day, Halloween, Thanksgiving, and Christmas.
  • Department Resets: Participate in installations, fixture building, and card section resets, working closely with local store teams to ensure seamless execution.
  • One Team Vision: Support additional work and installation efforts as needed, demonstrating adaptability and teamwork skills.

Physical Requirements: This role demands a high level of energy, physical stamina, and ability to push, pull, lift, and carry cartons, merchandise, and display fixtures up to 30 pounds throughout the workday, with occasional lifting of up to 50 pounds.



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