Industrial Operations Director

3 days ago

Lafayette, Louisiana, United States American Welding and Gas Full time
About American Welding and Gas

American Welding & Gas, an employee-owned company, is headquartered in Raleigh, NC. AWG traces its history to Valley Welding Supply in Billings, MT and Scott-Gross Company in Lexington, KY - both of which began in 1949. The Company has grown both organically and through acquisition to its present size.

Compensation

The estimated salary for this position is between $90,000 and $120,000 per year, depending on experience.

Job Description

The Industrial Operations Director is responsible for directing the day-to-day activities of sales, including counter sales, warehousing, distribution, production with P&L responsibilities.

  • Lead and promote safety; organize safety meetings and strictly enforce safety rules.
  • Ensure customer deliveries are dispatched in a cost-effective manner that meets customer expectations.
  • Ensure phone, walk-in, and delivery customer service is upbeat, friendly, and tailored to identify the customer's need and solve it.
  • Through management of sales, margins, and expenses, improve the operating income performance of the branch.
  • Through management of the store ranking metrics, improve the branch's store ranking.
  • Review and understand monthly financial statements and adjust to improve performance.
  • Coordinate activities with other branches and/or immediate branch personnel to resolve any customer, sales or operational problems or inquiries and ensure that issues are handled in a manner that enhances customer satisfaction.
  • Accurately complete and submit all sales-related paperwork (e.g., shippers, invoices, inventory/tank audits, month-end reports, cash reconciliations, deposits, etc.) in a timely manner.
  • Participate in the preparation of market information and annual sales analysis and forecast.
  • Manage all branch personnel in accordance with company policies by hiring, training, motivating, planning and directing work, providing performance feedback, developing associates and resolving associate issues.
  • Coordinate sales promotion activities and maintain and stock merchandise and display it so that it is attractive to customers. Maintain a clean and attractive store.
  • Responsible for timely and quality performance appraisals of assigned personnel.
  • Work in accordance with all policies and procedures and rules as prescribed by State and Federal law and the Company.
  • Evaluate and monitor day-to-day activities of the branch to ensure cost-effective operations and make changes to ensure same when required.
  • Sell profitable sales growth to new and existing opportunities.
  • Other duties may be assigned.
Requirements
  • Bachelor's degree or equivalent experience
  • Previous management experience
  • Intermediate level computer skills
  • A team player who takes ownership, creates solutions and drives for results to get the job done
  • Excellent communicator who expresses consistency in words and actions, communicates directly and honestly
  • Ability to work independently and under pressure to meet deadlines
  • Ability to respond effectively to the most sensitive inquiries or complaints
  • Strong leadership and relationship development skills
  • Pleasant, professional, and courteous personality
  • Strong administrative skills: organized, efficient, and versatile
  • Excellent verbal and written communication skills
  • Goal-oriented and self-motivated

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