Consumer Collections Specialist

3 days ago


Mountlake Terrace, Washington, United States 1st Security Full time
Job Summary

We are seeking a highly motivated and detail-oriented Consumer Collections Representative to join our team at 1st Security Bank. As a key member of our Loan Servicing Department, you will be responsible for collecting on past due and charged off loans, credit cards, and checking accounts.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and internal department interaction.
  • Process incoming and outgoing collection phone calls on past due loans daily.
  • Process Check by Phone payments and Cash Advance payments over the phone daily.
  • Answer general loan questions from customers via phone and email daily.
  • Review loans for accuracy between loan servicing systems daily.
  • Send Collection letters, provide loan payment history to customers, process mail returns, etc. on a regular basis.
  • Forward customer requests to other Loan Servicing teams for processing on a regular basis.
  • Process correspondence from customers, insurance companies, branches, etc. on a regular basis.
  • Introduction to Skip Tracing and Door Knock requests.
  • Introduction to account Repossessions.
  • Introduction to Bankruptcy case reviews and Charge Off accounts.
Requirements
  • High school diploma or equivalent and at least one year experience within a financial institution preferred.
  • Basic knowledge of all applicable policies, procedures, and regulations, including the Bank Secrecy Act and Anti-Money Laundering policies, that pertain to this position is preferred.
  • Ability to work well in a fast-paced team environment.
  • Proficient with MS Office products.
What We Offer
  • Full medical, dental, and vision coverage for individual or family plan.
  • Life insurance.
  • Long- and short-term disability insurance.
  • 401K matching program.
  • Paid sick and vacation time.
Our Core Values
  • Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
  • Ethical - fair, honest and act with integrity.
  • Lead by Example - maintain a positive attitude, show respect for others, and have some fun.
  • Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
  • Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
  • Embrace Dreams - we encourage each other to reach for our dreams.
  • Diversity - we celebrate diversity and support equality for all.
  • Community Oriented - we actively support our communities and the Bank's CRA initiatives.
  • Open and Honest Communication - always professional, responsive, and timely.


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