Consumer Collections Specialist
3 days ago
We are seeking a highly motivated and detail-oriented Consumer Collections Representative to join our team at 1st Security Bank. As a key member of our Loan Servicing Department, you will be responsible for collecting on past due and charged off loans, credit cards, and checking accounts.
Key Responsibilities- Provide exceptional customer service via phone, email, and internal department interaction.
- Process incoming and outgoing collection phone calls on past due loans daily.
- Process Check by Phone payments and Cash Advance payments over the phone daily.
- Answer general loan questions from customers via phone and email daily.
- Review loans for accuracy between loan servicing systems daily.
- Send Collection letters, provide loan payment history to customers, process mail returns, etc. on a regular basis.
- Forward customer requests to other Loan Servicing teams for processing on a regular basis.
- Process correspondence from customers, insurance companies, branches, etc. on a regular basis.
- Introduction to Skip Tracing and Door Knock requests.
- Introduction to account Repossessions.
- Introduction to Bankruptcy case reviews and Charge Off accounts.
- High school diploma or equivalent and at least one year experience within a financial institution preferred.
- Basic knowledge of all applicable policies, procedures, and regulations, including the Bank Secrecy Act and Anti-Money Laundering policies, that pertain to this position is preferred.
- Ability to work well in a fast-paced team environment.
- Proficient with MS Office products.
- Full medical, dental, and vision coverage for individual or family plan.
- Life insurance.
- Long- and short-term disability insurance.
- 401K matching program.
- Paid sick and vacation time.
- Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
- Ethical - fair, honest and act with integrity.
- Lead by Example - maintain a positive attitude, show respect for others, and have some fun.
- Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
- Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
- Embrace Dreams - we encourage each other to reach for our dreams.
- Diversity - we celebrate diversity and support equality for all.
- Community Oriented - we actively support our communities and the Bank's CRA initiatives.
- Open and Honest Communication - always professional, responsive, and timely.
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