Bilingual Patient Support Specialist
2 weeks ago
Patient Service Representative
at Nationwide Vision
Job Title: Patient Care Coordinator - Float - Bilingual
Reports to: Optical Manager
Classification: Full Time
Schedule: Varies
Location: Glendale, AZ
Benefits: Employer-matched 401k, generous employee purchase program, family purchase events, certification reimbursements, monthly incentive programs, health/dental/vision insurance, employer-paid life insurance, a leadership team that knows everyone by name and loves to promote from within, and much more.
Position Overview
The Patient Care Coordinator role serves as an entry-level opportunity with potential for growth within Nationwide Vision. This foundational position can lead to various career paths in patient services, management, corporate roles, billing, and beyond. We seek a candidate who is enthusiastic about contributing to a collaborative team environment and is interested in a future with a dynamic organization.
Key Responsibilities
- Greet and assist all patients and visitors, both in-person and via phone.
- Maintain a courteous and professional phone demeanor while addressing inquiries from patients and potential patients.
- Ensure the reception area is tidy and welcoming.
- Register new patients and update existing patient information, collecting necessary personal and financial details.
- Facilitate patient flow by notifying providers of arrivals and managing communication between patients and clinical staff.
- Safeguard patient confidentiality by ensuring protected health information is secured and computer systems are logged off when unattended.
Supervisory Role
This position does not include supervisory responsibilities.
Additional Duties
This job description is not intended to be an exhaustive list of all responsibilities and tasks associated with this role. Duties may change at any time with or without notice.
Qualifications
- Strong customer service skills and telephone etiquette.
- Proficiency in basic word processing and spreadsheet applications.
- Effective time management and organizational skills.
- High school diploma or GED equivalent.
- Ability to stand, walk, or sit for extended periods.
Work Environment
This role operates in a professional office setting, utilizing standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Requirements
The physical demands of this position require regular communication, standing, walking, and the ability to lift up to 20 pounds.
Position Type and Hours
This is a full-time role with varying days and hours.
Travel Requirements
Travel for this position is expected to be minimal.
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