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Customer Experience Specialist

2 months ago

Crystal Lake, Illinois, United States Geodis Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GEODIS. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Customer Interaction: Interact with customers to receive orders, respond to inquiries, and resolve issues in a timely and professional manner.
  • Order Processing: Process and input customer orders, verify product availability, and generate related paperwork.
  • Inventory Management: Maintain accurate inventory records, run stock reports, and coordinate special shipping requests.
  • Communication: Communicate effectively with customers, internal teams, and management to ensure seamless execution of customer requests.
  • Problem-Solving: Analyze and resolve customer complaints, referring complex issues to designated departments as needed.
  • Reporting: Prepare and maintain accurate reports on customer service activities, including customer feedback and satisfaction.

Requirements:

  • Experience: Minimum 6 months of related experience and/or training.
  • Technical Skills: Experience with AS400 operating systems and warehouse management systems preferred. Proficiency in Microsoft Outlook, Word, and Excel.

What We Offer:

  • Competitive Compensation: Access to wages early with the Rain financial wellness app.
  • Benefits: Health, dental, and vision insurance after 30 days of employment, 401k match, paid maternity and paternity leave.
  • Professional Development: Access to career development, employee resource groups, and mentorship programs.
  • Employee Perks: Employee discounts, access to fitness class discounts, free relaxation and meditation app, and more.