IT Service Technician

7 days ago


New York, New York, United States Bucher & Christian Consulting, Inc. dba BCforward Full time
About the Role
We are seeking an experienced IT Service Technician to join our team in New York, NY. The successful candidate will have excellent technical skills, strong communication abilities, and the ability to work in a fast-paced environment.

Responsibilities
- Provide technical support for MacOS devices, ensuring timely resolution of hardware and software issues.
- Utilize JAMF and MaaS360 to manage and deploy Apple devices, ensuring compliance with organizational policies and security standards.
- Assist end-users with troubleshooting and resolving technical issues related to MacOS, including account support, application support, and network connectivity.
- Perform regular system updates, patches, and maintenance tasks to ensure optimal performance and security of MacOS devices.
- Maintain accurate records of support requests, resolutions, and device configurations using IT service management tools.

Requirements
- 2+ years of experience in technical support or a related field.
- Strong knowledge of MacOS and Apple devices.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.

Work Environment
- Office environment
- Walk up kiosk/vending and lock/network printers.

Salary and Benefits
- Salary: $25-$26.50 per hour.
- Comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

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