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Customer Service Representative

2 months ago


Rockport, Maine, United States Pyxai, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Pyxai, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and concerns in a timely and professional manner, providing solutions and resolving issues.
  • Communication: Develop and maintain strong relationships with clients, communicating effectively through various channels, including phone, email, and online platforms.
  • Problem-Solving: Analyze and resolve complex customer issues, using critical thinking and problem-solving skills to find effective solutions.
  • Documentation: Maintain accurate and up-to-date records of customer interactions, using our proprietary database and systems.
  • Team Collaboration: Work closely with internal teams to ensure seamless communication and collaboration, providing support and guidance as needed.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of two years of customer service experience, with a proven track record of success in a fast-paced environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Technical Skills: Proficiency in Microsoft Office, including Word, Excel, and Outlook, with the ability to learn and adapt to new systems and technologies.
About Pyxai, Inc.

Pyxai, Inc. is a leading provider of innovative technology solutions, specializing in video interviewing and soft skills assessment. Our mission is to revolutionize the hiring process, focusing on the transferable skills of job candidates to ensure the best fit for our clients.