Healthcare Access Associate

4 weeks ago


Rockport, Maine, United States MaineHealth Full time

Job Summary

The Patient Service Representative will provide exceptional patient care by greeting patients in a friendly and courteous manner, answering telephones, scheduling appointments, and performing general office duties as assigned. This role requires strong communication and organizational skills to collect, verify, enter, and monitor patient data while maintaining confidentiality and adhering to federal, state, and MaineHealth policies.

Key Responsibilities

  • Provide excellent customer service to patients and visitors
  • Schedule appointments and manage patient flow
  • Collect and verify patient data, including demographic and insurance information
  • Enter and monitor patient data in a timely and accurate manner
  • Maintain confidentiality and adhere to MaineHealth policies and procedures

Requirements

  • High School Diploma or equivalent preferred
  • Certified Healthcare Access Associate (CHAA) desired
  • Minimum of one year customer service or data entry experience in a healthcare environment preferred
  • Familiarity with healthcare billing and diagnostic coding preferred

About MaineHealth

MaineHealth is a health system that includes hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about our system at www.mainehealth.org.



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